Forum Discussion

AnaF's avatar
AnaF
SMARTY Pioneer
04-02-2025
Solved

Roaming not working EU

Hello, I am currently in Portugal and my data is not working. I only get “E”. I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to...
  • Rebekah_150's avatar
    Rebekah_150
    05-02-2025

    Hi AnaF,

    It does sound like you have tried all of the standard troubleshooting steps, if you contact our chat team they can offer personalised guidance https://smarty.co.uk/contact available daily from 8am – 8pm.

Rebekah_150's avatar
Rebekah_150
Team SMARTY
05-02-2025

Hi AnaF,

It does sound like you have tried all of the standard troubleshooting steps, if you contact our chat team they can offer personalised guidance https://smarty.co.uk/contact available daily from 8am – 8pm.

  • Leeber's avatar
    Leeber
    SMARTY Pioneer
    23-04-2025

    Please publish in detail how this was resolved. I have been experiencing exactly the same problems for several months now and am yet to receive a satisfactory solution from Smarty.

  • AnaF's avatar
    AnaF
    SMARTY Pioneer
    07-02-2025

    Seems like I forgot to do the most basic thing which was clear all the fields, write them up again from scratch and restart my phone hahaha

    All sorted now! Thanks for answering 🙂