Roaming Issues

Hi MSF as DavidOS_531721 included in his post above “. Oops. It looks like this service isn't covered in your plan. To find out how to use this service, go to https://sc.clnk.io//SMARTY/ZM3vtN, when you have WiFi”

I would think that he wasn’t connected to an EU network. 

Just wondering DavidOS_531721 is this a personal phone or a work issued phone, which may have some software installed on it which is blocking connectivity outside the UK ? 

Are you using another SIM or eSIM in the phone and do they have issues ?

Next time you go abroad, it may be worth buying a one day travel eSIM from Airalo or similar, which costs around €3,  installing that in your phone and seeing if you get connectivity. 

If you still don’t get connectivity with a travel eSIM, then it’s likely a phone or software issue

If you do have connectivity, then it’s a Smarty issue.