Roaming EU not working

[Asoka]

Purchased an add on plan for EU doesnt work 

have changed the settings;  all is fine - - 

doesnt work. Am out of connection truly poor service 

[MSF · Accepted solution]

@Asoka  In the EU, you should not need an add-on unless you want to use more than 12Gb data for EU Roaming. (See Price Guide for EU Roaming Add-on)

Your standard Smarty plan should be good for calls/texts and (as mentioned) up to 12Gb data while on an EU network.

Sometimes, you need to take the phone off automatic network setting and do a manual search and then try each available network in turn.

[Asoka]

Cool

[MSF]

@Asoka  It is a bit cool, but promises to warm up during the day here.

[Mirosla_3052300]

I have the same problem when roaming in eu. None of the suggestions offered by smarty have worked to fix the issue. 

[MSF]

@Mirosla_3052300 This does seem odd since there are quite a few of us who have not had problems while EU Roaming.