Forum Discussion
Requiring adults to jump through hoops to prove they are adults, after they create an adult account?
Thank you for sharing your comment.
SMARTY do not offer contracts which means we do not perform any credit checks to see if you are over the age of 18. To enable adult content we require our customers to enter their credit card details. We understand that not all customers have a credit card which is why we have introduced other ways to verify your age.
SMARTY can accept the following:
- Driving License
- Passport
- Utility Bill
- Proof of Age Card
The ID name, address and DOB must match what we have on our system.
I hope you find this information useful
When I apply for a credit card I do not need.
- Driving License
- Passport
- Utility Bill
- Proof of Age Card
Personally I find it rather inconvenient, I dont drive, need to dig a passport out, and scan and upload a photo of it just to prove I am 51 yrs old.
Add to that the insult of calling WEBchat support, I have various issues NOT being resolved, two of the issues I am asking about are documented in these community pages with those users having it resoved via WEBchat, Lavina on my webchat is incapable of resolving any of my multiple issues, from changing my data plan, bonus SIM card not activating as it requires an account, my eldest lad never having had data since we went with SMARTY. Regardless of email or WEBchat, there has been zero help and completely unproffesional clueless responses every time I try to resolve these issues.
StevenM_1697381 I do take your point and can understand some of the frustration.
When you apply for a credit card, I think that the provider will carry out a credit check with one or more of the credit rating agencies.
If they cannot verify you as an adult with some good enough credit history and an address etc., I think it unlikely that you will get the card issued.
Overall, this reduces the chances of having minors sign up to potentially have inappropriate material delivered by Smarty. (Yes, I realise that they may access it elsewhere, but that is up to the 'adult' in charge)
