Forum Discussion
Requiring adults to jump through hoops to prove they are adults, after they create an adult account?
Just a note, honestly cannot find a good thing to say about Smarty right now, help is a joke.
I am allowed to create an account, I need to be 18, I need to be 18 to create a group, I need a ban...
Agree with you as I have been having issues with Smarty's responses and lack of them in some cases. They are by far one of the companies that employ really dumb people who have little to no knowledge to deal with BASIC customer issues.
Jon2023 I think that this is a sweeping generalisation and fairly harsh towards Smarty's staff.
While it's always unfortunate if someone has problems getting an issue sorted, there are also a large number of customers who don't have problems, so perhaps we need to see it in context.
I agree that outsourcing offshore is not always best for customers; the staff are not necessarily dumb, but perhaps do not have a grasp of vernacular language.
