Hi JohnCha_1896480,
I am sorry but i am unsure what your question may be.
If your sons SIM is not working in his phone and he is a new member, make sure the SIM has been activated first. You can also try inserting the SIM into another device to see if the problems persists.
This article has some really good troubleshooting steps to get the SIM working: My SIM is not working | SMARTY Help Centre
If these steps dont help or if this is not what your question was referring to please reach out to our customer care team so they can help you as quickly as possible. They are available daily from 8am to 8pm at: https://smarty.co.uk/contact.
- Rachel
