Forum Discussion

Winfiel_1447895's avatar
Winfiel_1447895
SMARTY Pioneer
17-11-2023

Recent summary Usage history not showing

When I am logged in and go to look at the Usage history summary I can only see months up to last January (2023) (see below), the last 9 months (up Sep/Oct 2023) are missing! I can see the details by ...
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MSF's avatar
MSF
SMARTY Guru
17-11-2023

Winfiel_1447895 Probably best to take this up with Support Team via web chat so that they can look into your account.

Are you using the website or app? Have you tried both?

  • Winfiel_1447895's avatar
    Winfiel_1447895
    SMARTY Pioneer
    17-11-2023

    Thanks for the reply. I am using the website.

    • MSF's avatar
      MSF
      SMARTY Guru
      17-11-2023

      Winfiel_1447895 

      Do you see a small downward-pointing arrow (where my red arrow in the screenshot is indicating)?

      If so, click on it and you can choose a month to view

       When you open Usage it normally gives an overview of total usage for each month (not broken down). You can then click on "View all by month".

      • Winfiel_1447895's avatar
        Winfiel_1447895
        SMARTY Pioneer
        20-11-2023

        Thanks for the reply. When I click on the down arrow I just get all the details. However when I log in today to look at 'usage history' all the months up to present have suddenly appeared, so problem is solved. Must have been a glitch on Smarty's side...