Forum Discussion
problem sending text to France
Hello,
I'm a new SMARTY customer and I have just joined this community. I have a Motorola g13 with Android 13, Smarty SIM in Slot1 and Three PAYG in Slot2, and am experiencing an odd problem. It is going through Support at the moment but progress is painfully slow, so I thought I would post here just in case anyone can help.
I can call and text on both SIMs to UK numbers and I can call France using the SMARTY SIM. I can receive text messages from UK and France on both SIMs, but I am unable to send text messages to France on either SIM. I get the message 'Trouble sending. check options '. I am using the Google Messages app and I have tried other SMS apps as well. If I move the SMARTY SIM to a spare mobile (IPphone) I have the same problem. I have tried the SMARTY SIM on its own in the g13 and have the same issue.
11 Replies
Turned out to be the French mobile. It is an Iphone without SMS enabled on the SIM. The owner mainly uses WhatsApp and Apple's own message system and didn't know that SMS messages to the phone were not being received. All sorted now.
Thegg Have you got credit to pay for the international text? They are not included in a Smarty plan. Please see the Price Guide.https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf
Are you actually calling a French mobile? Don't forget that the apps will use data from your Smarty plan and therefore do not need extra credit.
Have you checked the settings are correct for sms? Also is text less than 300kb limit?
