Forum Discussion
Portugal and no data
Firstly I think your first sentence shows you didn't read my first sentence.. second I am paying for the service that tells me I am entitled to 12 GB of data in Europe.. when Smarty advertises that data is available, it should also advise that the service is not working most of the time.. that is what is happening in Portugal for the second time.. basically by telling me I need to purchase a local SIM you are telling me that Smarty mobile data doesn't actually work in Europe or in this case in Portugal.. that is not the service I am paying for as advertised by Smarty.. thanks for your feedback and for making that clear.
IAngeloDu_961109 Well, now who's not reading things properly!
If we get into details, the Smarty T&C's make it clear that service is not guaranteed. They do that for a good reason - they cannot guarantee it because they do not run the masts in the UK, and they certainly do not run the masts of the EU networks. Please see T&C's 4.6, 4.7 & 5.17
How can you expect smarty to know if every mast in the EU is working and delivering data at any given moment?
Finally (and I do mean finally) I didn't tell you to do anything; I was merely trying to assist you with options that would not be too expensive if you found yourself needing data. Clearly the situation is not an emergency for you right now as you have been able to post a number of times on the forum very recently via some form of data.
