Forum Discussion
place an order for a new SMARTY SIM, you’ll receive an email from us confirming your order.
Waiting for a replacement sim card one week and still waiting .. ordered again and no email confirmation spoke to support in the chat and told me to order again, but I don't if it gone thru or n...
Yes, I later found out that my SIM was not suspended. When I spoke to someone in the chat, I asked if a replacement SIM was on its way to me and provided my name, birthdate, and postal code so they could check. They confirmed that one had been sent and would arrive the next day. I acknowledged that it was a holiday and agreed to wait. They mentioned that if a new replacement was sent, the previous one would be blocked. I agreed to wait one more day, but the SIM did not arrive. The conversation kept going in circles in the chat without any resolution.
WayneJa_2512712 Worthy of a complaint in my opinion. Surely the account should have been blocked when you ordered a replacement in order to protect you.
