Forum Discussion
Outrageous incompetence
Hey there!
Have you double checked that the address on your SMARTY account is absolutely, positively, 100% correct? It's crucial that every detail is correct to avoid any hiccups or delays in getting your SIM card delivered to you.
We understand the frustration that comes with any inconvenience caused and we truly apologise for any issues you may have experienced.
Once your SIM card is on its way, it's in the hands of Royal Mail and unfortunately, we're unable to track its exact journey. But please know that we're here for you and our customer care team is ready to assist with any further help you may need:
Thank you for choosing SMARTY, and please don't hesitate to reach out if you need anything at all. We're here for you every step of the way!
MikeJohn_912736 Also, if your order for a replacement sim had gone through, I would expect your account to be suspended for security until the replacement sim was activated as per instructions provided.
Out of interest, why do you need the replacement sim and can you see online whether your account has been suspended/
I ordered a replacement SIM three times over the space of 11 days. I've been with Smarty for about a decade and done this before without any problem. SIM just didn't show. Correct address on account. When I spoke to support they had no record of me having ordered a replacement SIM. Yet I know I did, three times, and I did it correctly.
