Forum Discussion
Number transfer now App advises account closed
Just joined Smarty and got my number transferred - that was successful today, however, it now says my account is closed on the app and online! There is no article to help, nor any response from the ...
This is apparently a known issue. I invited my partner to smarty and as soon as her number was ported yesterday the account was marked as closed.
The port was successful, however still shows the old number in the account as of this morning.
One would assume there has been an issue associating the online presence with the new number. The old number no longer being valid so showing as the account closed.
Customer service said this has been reported by others but no indication if it was going to be fixed. Could be pretty wide spread for those porting yesterday perhaps.
