Forum Discussion
SHARONF_2109577
16-06-2023SMARTY Pioneer
No network with new SIM
I have recently ported over my number to smarty. I have inserted the new SIM into my iPhone but there is absolutely no signal or data. I have tried the same in an Android phone and have the same prob...
JJP2
16-06-2023SMARTY Pro-coach
Check your dashboard - Have you bought a plan and activated your new SIM card ?
Have you received the text message and email from Smarty to confirm that the porting of your number has been successful ?
If you have, contact Smarty staff via webchat, so that they csn look into your issue (This community forum is populated bty Smarty customers)
SHARONF_2109577
17-06-2023SMARTY Pioneer
Yes done all of the above and still nothing. I have another phone O ported over to Smarty so have done it before.
- MSF17-06-2023SMARTY Guru
SHARONF_2109577 I suppose one strong possibility is that the sim is a duff one.
Why not order a replacement sim? True, you won't have any service until it arrives, but then you haven't got service now anyway so nothing ventured, nothing gained.