โ11-04-2024 10:39 AM
Iโve been with smarty for 3 months now and I get zero service or 1 bar which is no good to me. Today I have a satellite sign and an sos as my signal has any one any idea what thatโs about. Iโve never had such a poor service as I have with smarty.
Solved! Go to Solution.
โ11-04-2024 11:55 AM
Okay @Stepheng1968, if SMARTY say you got 4G and 5G, but you don't - perhaps it's time to switch to another service provider.
โ11-04-2024 10:53 AM
Has this been the case since you joined SMARTY 3-months ago, @Stepheng1968?
Is this happening everywhere you use the SMARTY SIM?
โ11-04-2024 11:20 AM
@Stepheng1968 First things you need to check are Coverage in your area and also Network Status. This will show if a) you can reasonably expect a signal in your area generally and b) whether a local mast is down.
โ11-04-2024 11:30 AM
I doubt a mast had been down for 3 months. How do I check that
โ11-04-2024 11:35 AM - edited โ11-04-2024 11:36 AM
I had a 12+ month issue that affected the cell tower in my area, @Stepheng1968.
Potentially, local work related to the Three UK 3G network infrastructure switch-off project might last for 3-4 months, in some places.
โ11-04-2024 11:46 AM
According to smarty I should have 4g and 5g in my area.
โ11-04-2024 11:55 AM
Okay @Stepheng1968, if SMARTY say you got 4G and 5G, but you don't - perhaps it's time to switch to another service provider.
โ11-04-2024 14:30 PM
Thatโs exactly what Iโm going to do. Iโve got 150gb and Iโm 14 days Iโve only used 2gb. That should have been a warning that Iโm not getting data or it would have been more than that. I average 50gb a month.
โ11-04-2024 11:55 AM
โ11-04-2024 14:27 PM
Done thanks and all good according to them.
โ11-04-2024 14:19 PM - edited โ11-04-2024 14:22 PM
Good advice from @MSF & @Chalkychap
If you do switch networks @Stepheng1968 Donโt switch to Three, as thatโs the parent network of Smarty, so you would be in exactly the same boat you are in now.
Not that it should make a difference, but what phone are you using ?
BTW, the satellite SOS signal means no signal & connectivity with the exception of emergency calls.
โ11-04-2024 14:28 PM
Hi JJ thanks. Thatโs how bad it has been that Iโm getting sos only. Itโs an iPhone 15pro max.
โ11-04-2024 16:47 PM
Did you check the network status checker, as mentioned by @MSF ?
Are you experiencing this problem everywhere you go, or only in one location or certain locations ?
Network Status Checker :
โ10-05-2024 05:46 AM
the network status checker sucks!
it said all good but i only get no network not even 2G and none of 4G and 5G as promoted.
โ10-05-2024 09:41 AM
@onthwagon That is a general indication for your postcode and not specific for exactly where you are.
โ10-05-2024 10:27 AM
You definitely wonโt get 2G, as THREE, the parent company of Smarty, was the first 3G network in the UK, hence the name, and has never ever had a 2G network. You canโt get whatโs never existed on THREE.
It looks like you need to move networks. Try Voxi, which is an MVNO on Vodafone. Or GiffGaff, an MVNO on O2.
If you decide to try Voxi, send me a private message and I can give you my referral code, which gets us both a gift voucher of our choosing.
โ10-05-2024 10:41 AM
@JJP2RidesAgain So nice that Voxi changed their original policy of only selling to the under-30's!๐คก๐คก Not as if it was a discriminatory act!!!
โ10-05-2024 10:44 AM - edited โ10-05-2024 10:47 AM
If I Recall Correctly, originally you had to be 24 or younger ๐คจ
Phones with a Voxi SIM in do not even say โVoxiโ as the network, itโs always โVodafoneโ
Voxi is basically a rebranded Vodafone PAYG service, with monthly payments with no long term contract.
โ10-05-2024 10:59 AM
@JJP2RidesAgain They very graciously opened up to the over 30's in April 2019.
Equally graciously, I declined to join them on a point of principle.
โ10-05-2024 12:41 PM - edited โ10-05-2024 12:42 PM
I use them on a point of principle too :
With me here in the UK, and Linda in the USA until I move over within the next twelve months, if ever I ring Linda when in the car etc, itโs only 1p per minute for a transatlantic call to mobiles and landlines, the two canโt be differentiated anyway, as mobile numbers have the same pool of area codes as landlines.
Only network I know that beats 1p per minute for a transatlantic call is โTelloโ, my American MVNO, which offers free calls to 60 countries, including the UK and various Hispanic countries.
Their plans are cheap too - I pay $6 a month for 100 minutes, unlimited text and 1 GB data when in the UK, and change the plan as required when in the USA. This allowance rolls over each month too.
With minutes (if you have a plan that does not have unlimited minutes), and data rollover, this 4 year old network offers some great deals. If they ever came to the UK, they could shake up the market, if they offered the same packages they do in the USA.