Forum Discussion
No internet most of the time
HonourableTyr I would ask for the money to be refunded, unless it is showing as credit on your account. Credit showing can be checked to use against a future Smarty plan....but only if it is showing!
Why transactions on PayPal AND on bank? Or does PayPal go via your bank?
It is showing on my balance so it is fine. I won't ask for a refund as in the grand scheme of things it means next month is already paid up. I could see how that could be a problem for other people if it were their last bit of cash for the month though.
PayPal works with cards or bank accounts. Either way, the transaction shows up on the bank as PayPal.
Lastly, after the last person I spoke to on web chat, who was more help, I've not had any further problems with the internet either. It has only taken a month to settle but it finally seems to be working as it should. If it stays this way I'll be happy.
HonourableTyr Don't forget to specify on your account that your credit can be used for your next smarty plan purchase.
I'm assuming (perhaps a dangerous thing to do) that you mean that the second web chat person wasmore help than the first (and not that forum members were not much help).
For the record, they are actually Smarty employees whereas Forum members try to help out on a voluntary basis. Web chat people have access to your account whereas forum members don't. Overall then, I would expect them to be more help. Nevertheless, I hope you think that you got good help here.
I didn't know I'd have to specify. I'll log in and do that, thanks.
Yeah, no issue with the forum. First week chat was less than useful and didn't give me much hope. Second web chat was a significant improvement.
HonourableTyr Apologies - my error. If the money is in Account Balance, it will be used for any payment. If it is in Out of Plan Add Ons, it won't.
