Forum Discussion
Newly NO reception
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
SMARTY have turned off their 3G mobile network in that area, Rw.
Unless you're using a correctly configured 4G VoLTE capable handset, you won't be able to call and text, etcetera.
You might be better off switching to another service provider, though all the UK networks are planning to turn off their 3G networks.
I am on an iPhone XR. My wife is on latest google pixel. My friends are on latest iPhone. I have confirmed my settings with smarty just now (someone finally spoke with me)
They say my settings are correct. I had 4g before. Now I get nothing. I have been a customer of smarty since they launched. I feel let down - they cant do anything.
They just lost 7 customers.
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
Thanks. Someone from smarty suggested taking the SIM out and inserting it again. This has worked - I now have 4g. Will tell my friends to do the same 😁
I am in Nottingham and reported the same problem here on 1st May. See the link:
https://community.smarty.co.uk/t5/user/viewprofilepage/user-id/29823
The solution which I found for myself on my Motorola Moto G8 was this.
Under Settings > Network > Mobile network, there is on option "4G calling" which says "Use 4G services to improve voice ..." and it is marked as "recommended". It was off. I turned it on, re-booted and the problem was resolved. If I turn it off, the problem comes back.
Apparently, according to Smarty it’s all good - but I do not believe this as all of are having problems.
I had this with orange years ago - I was on a great tariff. They wanted me off it… the service just became impossible so I left.
