Forum Discussion
New User Natalie120458
Natalie120458 A few things to try:
Firstly, does your account dashboard show that you have an active sim (mobile number will be showing) and also an active Smarty plan?
Secondly, did you do a Coverage check for your area before joining and also a Network Status check to ensure no local mast problem?
Thirdly, can you perhaps try the sim in another phone to see if that makes a difference?
Fourth, is there any chance that it is locked to an network other than Three?
Just tried the bonus sim I got with my purchase and this one is working fine. So there's something wrong with with my other SMARTY SIM
Natalie120458 If your bonus sim is working fine, then it sounds to me as if you mixed the two up and in fact registered this one instead.
Normally, a bonus sim is for you to give to someone else to activate as a new customer.
The fact that it is working indicates that you have activated it and perhaps not the original one as you thought.
Yeah, that's what happened. I put the bonus sim in first assuming it was the main one. In order to get the bonus sim working, I just need to sign up again and then activate it. But I'm currently using the main one. So all is well. Thanks for the advice.
Natalie120458 De nada!!
