Forum Discussion
NEW SIM AND NUMBER NOT PROTED AFTER 3 DAYS
Okay PriyaSo_1982020, just thought you should know.
Anyway, community members cannot look at your account, so I believe your best option is the online web chat. The support team should be able to look at your SMARTY account and PAC request to hopefully resolve the issues.
Contact support between 8am - 8pm everyday, from https://smarty.co.uk/contact.
🍀
Sorry - I thought the replies where from support/moderators; I thank you for your replies.
Just so you all know - I just checked my dashboard and my latest message states " Your number transfer has been scheduled to complete by the end of day on 24/04/2023." - thats 4 days away !!
Originally stated 19th when I first signed up.
How frustrating ! Service is a complete joke from smarty who prior to last chat stated it was being escalated !
If you've got an email from SMARTY stating your port would be completed on 19-Apr-2023, sounds like SMARTY owe you several days compensation for the delay.
The OFCOM regulations are clear about porting time-scales and processes, but many service providers seemingly aren't taking OFCOM seriously, and appear to flout their rules & regulations.
#MoreMalarkey, #LessSMARTY.
