Forum Discussion
[Network Issues] Service Update - Resolved
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
I do not have a service all day today or my family (4 of us) and when I checked the area coverage it shaow that we had no issues in our area while your system is down that we can not even log into our account. it's a disgrace specially when on a motorway and have no connection what so ever and trying to get help but no one is there and the problem is that no proper customer service to speak with but just log it in and prey that someone will get back to you what an absloute rubbish. I've moved from Giffgaff to smarty but apparentely it was wrong choise and now taking my family back to Giffgaff at least they were very very reliable network unlike yours. I need my pack code to go back to my old network provider and I'm kgoing to warn others to join such unreliable network such as yours what rubbish service we getting.
