Forum Discussion
[Network Issue] Service Update - Resolved
Do we have an update please? This is so dangerous especially when you have kids. Schools have no way of contacting you if calls aren’t connecting!!!
Myself and my partner are both with smarty but this afternoon neither of us can make or receive calls. They don't even go to voice mail. Is there a problem with the network.
Thanks in advance
Mine is still not working now. Is anyone else still down?
Annamari_564838 LinnetE_3094247 LouiseP_3142538 It seems that the outage has now been fixed on Three network.
Similar to OP and many others - calls were OK yesterday (22 Jan) up to early afternoon when my handset vibrated but didn't ring, although that call itself was OK. Since then - can't make or receive calls. Internet, text, WhatsApp are all OK. Relieved it's not just me being incompetant with a new handset.
I am having the same problem and it’s gone on for hours .. shame there wasn't ann automated response to let customer know how long the possible repair would take? Poor customer service! Did you manage to get any response?
Yes my husband and I are in the same situation. This is very frustrating my mum is in a care home so if there is an emergency they need to get hold of me. Is there a bot we can contact?
RosMcEn_1023293 Three network is currently down. I don't see there is much you can do other than perhaps get a monthly sim from another network for a while until all is fixed.There is nobody to contact in this case.
Hi, mine has got same problem, can't make/receive calls. Can send/receive texts tho 🤔
Yes i can get on the Internet but I am on my home wifi
Same here, 3 accounts none can ring or receive calls? Where do you get ANY help?
Same here! No problem with internet or WhatsApp though.
