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My smarty sim card saying it's active I can't call or text

Sean12
SMARTY Rookie
SMARTY Rookie

โ€Ž04-01-2023 12:52 PM

 
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4 REPLIES 4

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

โ€Ž04-01-2023 15:09 PM

Hey  Sean12

I would check that you have not signed up for a data-only plan if you are still having issues please get in touch with our customer service team  https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am โ€“ 8pm

PeterWh_1550878
SMARTY Maverick
SMARTY Maverick
In response to Rebekah_150

โ€Ž11-02-2023 17:22 PM

Hi Rebekah - I am not being funny, but have you actually counted the number of messages which are asking the same question? 

Somehow I very much doubt that it's anything to do with thick customers signing up for data only plans!

PPlease be honest and tell us what the problems with SMARTY ARE? 

It's taken me weeks to get 1 of your customer service reps to admit that SMARTY are not yet capable of receiving the OTP (2FA) Codes from most companies - Apparently your engineers are working on it! 

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter
In response to PeterWh_1550878

โ€Ž11-02-2023 23:35 PM

Sounds odd @PeterWh_1550878.

I'm using a SMARTY SIM and don't have a problem getting 2FA (OTP) codes from anybody. 

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PeterWh_1550878
SMARTY Maverick
SMARTY Maverick

โ€Ž12-02-2023 07:06 AM

Hi - Thanks, I had a chat with a Support guy yesterday who explained that it's actually like this - 

"I am sorry its nothing like that, some times due to technical error or server issue it gets delayed. But receiving OTP is not an issue, responding to companies messages or short codes messages is an issue , taking part in contests through text is an issue.

Issue is in sending texts not receiving them."

 

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