Forum Discussion
My device still says the new number not my ported old number. Says successful port but not rlly!
LaurenH_2374270 Firstly, check your account dashboard online - does it have your ported number?
If so, then the number has come across and hopefully is fine.
Your phone will have remembered the number assigned to your sim when you activated it. You can change this in the General Settings - depends upon the phone as to where you'll find that.
When you contact people, does the not show them your correct, ported number? If not, then you may have a 'split port' and you need to web chat with Support Team.
Don't forget, we on this forum are just customers like you and so we cannot access your account to check anything.
How did you sort this out I’m having the same problem
SueWags_2956639 It will depend upon the phone.
Generally, you need to ensure that the phone has the correct number in its settings. As I said, the phones seem to 'remember' the first number allocated to the sim and so they need to be forced to understand the number that is ported in and use that when they communicate with other phones.
