Forum Discussion

PeterOc_1608301's avatar
PeterOc_1608301
SMARTY Pioneer
06-12-2023

My daughter can't call me goes straight to answer phone

4 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    09-12-2023

    There are a few reasons this might have happened and as  MSF  said coverage may affect this, I would check that you have not accidentally blocked her number, if you are still having issues our chat team is on hand to assist, https://smarty.co.uk/contact available daily from 8am – 8pm.

  • MSF's avatar
    MSF
    SMARTY Guru
    09-12-2023

    PeterOc_1608301 Not much info to go on here. If you do not have reception for any reason that will happen. also, if you have inadvertently sent all calls to voicemail.

    • PeterOc_1608301's avatar
      PeterOc_1608301
      SMARTY Pioneer
      09-12-2023

      So everyone else can call me but when she does goes to answer machine straight away not blocked reset phone tried sim in another phone 

      • MSF's avatar
        MSF
        SMARTY Guru
        09-12-2023

        PeterOc_1608301 Wonder whether it is worth removing her from your Contact list and then let her try again. You can then easily re-save her as a contact (assuming it works)