Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! đ
Hey, PeterWh_1550878
We understand how this service is becoming more popular with our customers and have already been feeding back. This is something we are still looking into, hopefully, this is available for you soon.
Hi George,
I have an urgent text from my bank (60303) which I must respond to. Itâs a free number. Naturally after a bit of googling I've discovered this thread and Iâm pretty shocked you donât allow this feature.
Itâs essential to be able to text these numbers as often theyâre important fraud checks or healthcare related.
Please can you advise when the problem will be rectified?
Please can you make sure this issue is highlighted to new customers before sign-up, as you could indirectly cause people financial hardship (couldnât approve a bill payment) or a risk to a persons health (couldnât accept a GP appointment).
I look forward to an appropriate response in a reasonable time frame. It would be a shame to involve ASA/regulators, but Iâm concerned youâre missing the point on just how vital this facility is.
Regards,
Brian
Hi BrianMcBriany the inability to text short codes isn't so much a 'problem' as it is just being a feature we haven't yet introduced to our service! However, we are aware of the demand for this and are actively looking into it so hopefully it will become available in the near future.
With regard to making customers aware before sign-up - I do understand where you are coming from with this and appreciate your feedback so will be sure to get it passed on to the relevant team for review.
In the mean time, companies and services will usually have an alternative contact method you can use instead of the short code.
Alternative numbers are rarely readily available when you are trying to respond to some of these calls . I have been extremely distressed when trying to contact health providers for loved ones. Really no excuse, from the thread youâve been âconsidering introducing â this for months, Iâve already moved my elderly parents and in-laws on to alternative plans. I need to vote with my feet too
I hope you have read all the response to you reply.
If it's a feature you are still unable to off in your service. I will be leaving your provider next month. It is a service feature that I need. Communication 'via alternative contact methods' is not a viable option. It is ridiculously time consuming.
Sadly I will be switching to another provider. A real shame because apart from this Smarty is great
âActivelyâ looking into? 10 weeks later and still no sign of a solution. I donât have the followers, but it seems like an issue that could easily escalate into a social media campaign
Michael_1932266 I think that has been the situation for at least one year now!
