Forum Discussion
Loss of 3network from ipad
I have lost mobile network provider 3 from my iPad. How can I get it back? Is it best just to cancel this account and start again?
Yes I have an active plan. It has been working OK until I lost contact with three. Now under Mobile Data in Settings, Network Peoviders are listed as Gigsky, RedteaGO and Truphone. These are global eSIM providers which were not previously there and which I do not want. It would appear that they have displaced three from my device
BillBar_2069375 Are you in the UK or roaming?
Iam in the UK
BillBar_2069375 Apologies if this sounds a bit dim - just trying to assist. You have a physical sim in the iPad? Your account shows the sim number and an activeSmarty plan?
Have you had a web chat with Support Team to check that all is OK with your account?
Yes to the sim. Yes to the account. Yes to web chat team.
