Little or no service for 10 days

[Brendan_1816421]

I've had poor and often no service for 10 days now. I live in the Liverpool 5 area. Smarty says there's an issue which they're trying to fix. For ten days? I believe I'm entitled to compensation but how do I ask for it?

[MSF]

@Brendan_1816421  That is unfortunate and very inconvenient.

You won't be able to receive compensation until the exact length of the outage is calculated i.e. the problem is fixed. (The other potential issue is that you may need to show that you spend most of your time in the same area i.e. you do not work elsewhere.)

Once it is over, you could ask for compensation to cover the proportion of your Smarty plan that you could not use i.e. monthly cost divided by number of days, multiplied by length of outage.

As an emergency measure, is it worth buying a one month plan from a network that doesn't use Three network? Admittedly, it will give you a different number but t least you would be able to get service.

[MSF]

@Brendan_1816421  forgot to say  - you would need to web chat with Smarty Support or raise it as a Complaint in order to get some compensation.