Forum Discussion

IslaSinc_307785's avatar
IslaSinc_307785
SMARTY Pioneer
23-07-2023

iPhone 14 and sim not working

I’ve just moved to a new iPhone 14 and my existing sim won’t work. I understand the iPhone 14 uses eSim which Smarty doesn’t offer but have seen posts from others who seem to have successfully used t...
eSIM
MSF's avatar
MSF
SMARTY Guru
23-07-2023

IslaSinc_307785  Your iPhone should certainly work with the standard smarty nano sim. An esim is a different (and extra) sim that can be used with the phone and will be issued by a network (currently not smarty as you have already found).

Perhaps remove the sim and gently clean it. Check that you are putting it in the tray correctly and reinsert. If it still doesn't work, you can get a replacement from Smarty: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen but be aware that your account will be frozen for your security until you activate the replacement.

It is also worth trying the sim in another phone if possible to rule out a sim fault.

  • IslaSinc_307785's avatar
    IslaSinc_307785
    SMARTY Pioneer
    24-07-2023

    I have the UK version of the phone, bought direct from Apple. I swapped the SIM from my existing iPhone 11 into the new iPhone 14, restarted etc and nothing happens. I’ll try your suggestion above and if not, see if a new SIM will work.  Thanks. 

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      24-07-2023

      Are you using the latest iOS on your iPhone 14 IslaSinc_307785? 

      If not, might be worth upgrading the iOS on your handset.