How to contact smarty through email or phone

[AShuPan_1799829]

I have been in a queue for more than three weeks, waiting for a switch from EE to Smarty to retain my old number. what should I do, please

[MSF]

@AShuPan_1799829  Contact Smarty Support via web chat. Before you do that, check your Account Dashboard to see if the switch has happened.

[Yaahreh_2667181]

Mobile number 07******6483, just topped up £20 and message stated account is paused 

[MSF · Accepted solution]

@Yaahreh_2667181  Unfortunately, not much point in posting your personal information here because we are not smarty employees who can investigate; we are customers like you.

Maybe worth mentioning that topping up your account is not the same as buying a Smarty plan, if that is what you were thinking would happen.

You need to web chat with Smarty Support for help.

[MSF]

@Royknap_1469393  Contact is via web chat with Support Team. There is no phone or email help line as this keeps costs down.

[JulieVa_1491648]

How do you contact them if that link won't work? If they have people monitoring webchat then I'm sure they could answer emails too! Any ideas on how to contact?

[MSF]

@JulieVa_1491648  Not sure what you mean by the link not working. Can you try a different browser?

While they monitor the web chat, they do not answer instantaneously. At busy times it may take considerable time for them to respond.

The web chat starts with a chat bot and gives the option to transfer to a person if your cannot resolve the problem that way.

[JulieVa_1491648]

When you go to the help section it tells you to cluck on a green icon to go to webchat but this doesn't work 

[MSF]

@JulieVa_1491648 If you go to Help>Contact us, then there is a little messenger circle at the bottom right hand corner or else a rectangular clickable box under 'How to get more help'

[JulieVa_1491648]

Thank you. I've now tried that but there is nothing there that helps with my issue. It says if I'm still experiencing issues i shoukd email but i can't find a help centre email anywhere

[MSF]

@JulieVa_1491648 I have just been through the process to check. In initially the chat bot answered - I wrote that I wanted an agent. I was asked for my details and then put over to wait for an agent - all within a couple of minutes.

[Jennifer-675299]

😭