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Hi received new sims to day put them in the phones not working please help

SandraW_2814088
SMARTY Rookie
SMARTY Rookie
 
2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@SandraW_2814088 You need to check on your account dashboard to see that a sim is activated and that there is a current smarty plan showing.

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey SandraW_2814088 

If you are still having issue our customer care team are on hand to assist, https://smarty.co.uk/contact  available daily from 8am โ€“ 8pm.