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Hi I can't phone anyone from my phone

Theresa_2068371
SMARTY Rookie
SMARTY Rookie

Hi I can't phone anyone from my phone

 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Theresa_2068371 Sorry, but you haven't really given us a lot of information here.

Does your account dashboard show that you have an active Smarty plan? Do you have signal bars showing on your phone? Are you in the UK or EU? If you are outside those areas, have you got credit on your account to pay for calls? What happens when you try to call someone? Have you checked the network status checker to see if there is a mast problem where you are?

I hope you can see the type of information that would let people help you.

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Are you receiving calls on you phone @Theresa_2068371?

Can you send and receive text messages? Does the Internet work on your phone?