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EddieKi_1951262
SMARTY Maverick
SMARTY Maverick

Can't see balance or dashboard just says awaiting order but sim has been activated 

3 REPLIES 3

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

You'll probably need someone at SMARTY to check your account @EddieKi_1951262

Get in-touch with the support team using web chat, when you're logged-in to your SMARTY online account. The agents work 8am - 8pm daily.  

MSF
SMARTY Guru
SMARTY Guru

As @Chalkychap says, but also it may be that the system doesn't update instantly and you may need to refresh a little later on.

MSF
SMARTY Guru
SMARTY Guru

Just spotted that you posted late on a Sunday evening. I suspect that may be the reason why everything has not updated.