Forum Discussion

fatboyslimfast's avatar
fatboyslimfast
SMARTY Maverick
18-05-2023

Help - my Smarty SIM has stopped working after porting my phone number

I had an existing Smarty account just for my daughter's phone. I've ported my phone from EE to Smarty today. I've noticed that my 'old' EE number has replaced my daughter's number and my daughter's...
fatboyslimfast's avatar
fatboyslimfast
SMARTY Maverick
23-05-2023

Well it's now day 6 and no working phone and no replies for an update .. again!

What a mistake!
"Simple, honest, mobile"???? .. joke.

I'm leaving SMARTY for another supplier. 

💩 "Customer service" 

Tascha's avatar
Tascha
SMARTY Moderator
23-05-2023

Hi fatboyslimfast - I'm sorry to hear of the experience you've been having regarding your number recovery. I can confirm that I've chased the agent you're speaking with to get an update on what is delaying the process and will do what I can to get this expedited for you.

  • fatboyslimfast's avatar
    fatboyslimfast
    SMARTY Maverick
    23-05-2023

    Thanks. Tomorrow will be day 7 without a working phone. 

    Why I'm having to chase and chase and chase for a reply is beyond me. 

    Why it's ok to eventually reply "the team are trying to retrieve the number" is also a mystery and why no-one is finding out why it's taking longer than expected days ago.