Forum Discussion
Help - my Smarty SIM has stopped working after porting my phone number
fatboyslimfast As a last ditch stand, if you hear nothing fairly soon you can follow this link:https://smarty.co.uk/complaints
It's a pity that nobody has followed up as they said they would. We do seem to unfortunately see quite a number of issues where web chat doesn't work as it should.
I can say from experience that it used to work very well. Replies were very quick and the small problems were quickly resolved........before it was outsourced?
I've had to raise a complaint.
It's been between 24-48 hours after a request to retrieve my daughter's old number has gone in.
Once again the web chat is none responsive, and I cannot open a new thread (I've deleted the browser cookies and logged out and in again)
They need to bring some aspects of customer service back in house, for the more urgent issues - like my phone hasn't worked for the last 5 days!
fatboyslimfast I certainly agree with you that it is not good enough.
Hopefully, the management at the top of the 'food chain' will see the number of complaints received. more importantly, they will certainly notice if this translates into members leaving.
While I am sure that it is more expensive to have customer service agents in this country, I would have thought it justifies a careful calculation to see if it saves more in terms of lost customers. Time will tell!!!
Yes, my plan B now is to go to a different provider and suck up the inconvenience of change contact number notifications. I can't believe I've just been ignored!
fatboyslimfast I have just tried to send a PM to the Forum Manager mentioning this thread and asking if he can intervene.
I hope it makes some difference....but equally, I am not holding my breath!
