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fatboyslimfast's avatar
fatboyslimfast
SMARTY Maverick
18-05-2023

Help - my Smarty SIM has stopped working after porting my phone number

I had an existing Smarty account just for my daughter's phone. I've ported my phone from EE to Smarty today. I've noticed that my 'old' EE number has replaced my daughter's number and my daughter's...
MSF's avatar
MSF
SMARTY Guru
19-05-2023

fatboyslimfast If you simply ported in your old number to the account (and therefore to the only sim), then you have inactivated the number that was on that sim and it is lost.

Did you not start afresh when you came to Smarty? The correct procedure is in the help article?:https://help.smarty.co.uk/en/collections/607870-getting-started-with-smarty

Unfortunately, I fear that you may not be abler to do much to retrieve the number, but you could try a web chat with Support Team - but don't hold your breath!

fatboyslimfast's avatar
fatboyslimfast
SMARTY Maverick
19-05-2023

Thanks MSF, yeah my SIM has become inactive and my daughter's phone's SIM now has my ported number assigned to it.

I'm using the web chat and they've put in a request to recover the old assigned number.

So I'm waiting to see if that is possible, if it is, then they may be able to assign it to a new account and then I can create a group for both numbers. 

 

 

 

  • MSF's avatar
    MSF
    SMARTY Guru
    19-05-2023

    fatboyslimfast Thanks for letting us know.

    At least all may not be lost.

    I do hope it works out for you.

    On the plus side, at least your number is actually on an active sim....set this against the wrath of your offspring at having her mobile comms. forcibly removed ğŸ˜³