16-11-2023 12:04 PM
I am in a group with my son and my wife is currently in the process of moving from Sky mobile to Smarty and is taking advantage of the black friday 32gb for £8 deal.
I understand she will not receive the 10% group discount whilst on the double data deal, however I'd like to know if / how I can move my plan over to that same deal?
I get 100gb for £12/mth discounted on the group plan to £10.80 but I never use anything close to my data limit, therefore the 32gbdouble data deal would be ideal.
Thanks
16-11-2023 03:25 PM
@Richard_2088533 When you take a special offer plan, this is not usually subject to any further discount, even if it is in a group.
The info is here: https://help.smarty.co.uk/en/articles/3417276-what-happens-to-my-existing-promotion-if-i-m-in-a-grou...
16-11-2023 04:38 PM
Thanks, understood, but how do I get the offer? If I try and switch it only offers me the standard plan and not the double data offer...
16-11-2023 05:14 PM
@Richard_2088533 From memory of posts where this has been discussed in the past, you buy the plan as it stands and then double data is applied.
No count, someone far wiser than me (not difficult!) will correct me should I be wrong. May also be worth checking with Support Team via web chat so that you have it in writing (keep transcript)
16-11-2023 05:15 PM
(Should say "No doubt")