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Going away for 3 months

AdrianS_2266893
SMARTY Pioneer
SMARTY Pioneer

I am on 100 GB for £12 a month which auto renews on the 1st of each month.  I am going away on the 24th January and back on the 24th April.  I want to stay with Smarty and I must keep my number but I do not want to be paying out £12 each month I am away.  How do I stop my account and then restart it when I return?

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@AdrianS_2266893 You need to turn off the auto-renew function in your account dashboard.

You can leave your sim dormant for up to 180days and then would receive an email giving you 40days notice that it would be deactivated.