Family group admin switch????

[HeathHib_532006]

Hi all ... Please someone help me with this, trying to find an answer is driving me mad.

I set up a family group for my daughter and son some time ago, and added my wife when her contract with another provider ended. As I pay the bill for all three, I set my daughter's number as the group owner (but my name, email address and payment details). This has been a bit of a pain as when I want to do some admin on one of the group the SMARTY security code is always sent to my daughter's mobile no. To complicate matters, my contract with another provider has just ended and I've requested a SMARTY sim for myself. Once I'm up and running and a member of the group how will I be able to switch the lead member in the group from my Daughter's number to my own? 

[MSF]

@HeathHib_532006  : There its a fairly detailed support article: https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do

Unfortunately, one point in it is:

Things to bear in mind

• Each Group can only have one owner and role cannot be transferred to another person.

[MSF]

@HeathHib_532006  This looks like you would need to disband the group and start afresh to achieve the desired result.

[HeathHib_532006]

Thanks for replying … would this be possible though if all four accounts are linked to my payment credentials? 

[MSF]

@HeathHib_532006 As far as I'm aware, you would remove members from the group and then start the new group and immediately invite them.

I think it may be a bit of a faff, but should work out with care.

[HeathHib_532006]

Thanks, when my sim arrives I’ll give it a go and report back 👍🏻

[Dk001]

I’m in the same position as you and wanted to know if you managed to get it sorted? 

[MSF]

@Dk001  You will need to unwind the Group by removing the members first.

The member who is going to be the Group Owner then starts a Group and invites the others to join.

[Dk001]

oh right... as I get a discount for my second sim lets see how it will work pan out.  Shame Smarty dont make this easy to do such a change.

[MSF]

@Dk001 Unless any of the members is on a special offer excluded from discount, then you should get 10% for each member in a group.

[Dk001]

This is proving to be a headache and in reality such a easy thing to do.

[MSF]

@Dk001  I agree that forming a group is easy. Also, removing group members seems straightforward.

When there are no more group members, you can start afresh with a new group owner. 

I think that if you were able to remove the group owner straight away, there would exist a group without an owner until you moved ownership to a new member - or would it be to someone new? I think it could get very complex.