Forum Discussion
Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me no...
Yes me... extremely annoyed as the tariff still runs when suspending old sim yet cant use the new one when it arrives. waiting 24 hours now
Can I suggest reading the help articles that have been kindly supplied by Smarty Staff.
I believe that they will inform you that your assumption is not that the Tarrif runs from the moment you buy it while still waiting for replacement SIM. If it does it explains a compensation system.
I'll leave you to do some reading
