Forum Discussion
Failure to activate new SIM
I entered my PAC when I ordered the SIM. The process seemed to allow that and the dashboard says it will port on Monday. I have a smarty phone number but I can't understand why the most basic process falls over . I am told by my existing provider that the port cannot happen until the new SIM is active. Stalemate!
There is the problem - The Smarty system did not have a live activated SIM onto which to port your number.
Unfortunately, you “jumped the gun” in the nicest possible way. If you had activated your SIM in the first instance and then gave Smarty your PAC code I doubt you would be in the situation you are now. When I joined Smarty in June of this year, I ordered my SIM, then, when it arrived, I activated the SIM first and then followed up the activation by porting my number across from EE by using my PAC code.
The good news is that although you have bought your first months plan, your first month won’t actually start until your SIM has been activated, so you are not losing any days usage, whether the SIM is activated next week or at Christmas.
