Forum Discussion
Failed Number Port
Hi, Wondering if anyone can help I transferred to SMARTY on Monday this week, and was advised my transfer would be completed the following day by 17.00. It's now 2 days later and I still have no...
Gave SMARTY my details around 14.00 on 18-04
My old provider's SIM no longer works and their app also no longer shows my account, which would make me think it has closed on their end
Thanks JackKen_1996746, your number transfer should have been completed yesterday as per the email from SMARTY.
I think your best option is a web chat with the support team, so SMARTY get on and investigate what's gone wrong by looking at your SMARTY account and PAC request information.
The OFCOM rules say you're eligible for compensation for day the transfer is delayed - it's the only stick you've got.
Unfortunately, it's looking like #LessSMARTY, #MoreMalarkey.
