EUROVISION 2023

[Matthew_SMARTY]

With the qualifiers of Eurovision 2023 ongoing, it is important to remember if you are with SMARTY, and want to vote for your favorite song, you will have to do this through the Eurovision app. 

App | Eurovision Song Contest

You are also able to cast your vote directly through the website.

Eurovision 2023 Voting (esc.vote)

Happy dancing! 

[JohnStu_1251059]

THIS DOES NOT WORK. The App just takes you to the phone dialler and Smarty won’t connect the call. Very annoying. 

[Chronicfathead]

It's so frustrating. 

[AdamBarnettUK]

Yup... partner has bought credit to be able to vote, but refuses to connect when using the App because it just opens the phone number. Annoying.

[MSF]

@AdamBarnettUK  - At least all is not lost as the credit can still be used towards another Smarty plan when current one ends.

[GreenOmBe]

NOT THE POINT!

[GreenOmBe]

Same!

[Jo]

Very disappointed as I'm unable to vote! "Sorry, you have not been give access to this service"

The app just redirects you to the same number!

SMARTY, you let me down 😞

[Antanas]

Getting the same, no way to vote...

[Alexand_1226460]

Same! First time I’ve ever wanted to vote. Gutted.

[JoBeam]

The website & app just redirect you to call and even though I bought a call add-on it still didn't work. This advice was pointless so please make short codes accessible with add-ons and check your info before offering advice. Thanks 

[JJP2RidesAgain]

This is the Smarty community forum, we are customers like you, we do not work for Smarty, so have control over Smarty policies 

[Smithsa]

Smarty you have massively let your loyal customers down! We have missed out on voting for Eurovision! 

[Starlight202]

Experienced the same problem, very frustrating not being able to vote!

[Jamie_1829714]

Tried doing this like you described and it did not work meaning I was unable to vote for the first time in the 25 years I’ve been watching. Very disappointed to say the least. I will be reconsidering my relationship with Smarty after this. 

[GreenOmBe]

Exactly the same!

[MeniHar_1737921]

Can we do it this year 2024 as well?

[MSF]

@MeniHar_1737921  If the app didn't work last year then you would need to download it this year and test it. However, if it relies on short code numbers (5 or 6 digits) then Smarty has not yet changed anything i.e. it still won't work.

[Supersonic-2005]

So we would still not be able to vote if the digits are six / seven like last year?-

 Wow why can't they fix it

[MSF]

@Supersonic-2005  For some reason best known to Smarty management, they are not supporting the short code system.

As we are forum members like you, we don't get copied into that info.

[sam_vasu]

Same problem in 2024 😞 

Very sad indeed!!

[JJP2RidesAgain]

Bear in mind that as this is the Smarty Community Forum, we are customers just like you, we don’t work for Smarty, so have no control over what Smarty as a company do or don’t do.

For Eurovision fans, the choice seems obvious. IF there is no way you can vote online or via an app, then you would need to switch networks if voting is of importance to you. 

[Bumblebear]

As of 2024, if you want to vote in Eurovision, you'll need to use a none smarty phone number 😞

Had a slow drawn out text chat with a human on customer services today. Here's the condensed outcome of that conversation :

I have checked with my team and they have informed me that at the moment you can't currently call the following numbers with any of the SMARTY plans:

• Premium numbers beginning with 09 or 07
• Satellite numbers (numbers that start with 0088 or 0087)
• Directory enquiries (118)

 I have highlighted your issue with my team so we can active above number to make call from out of plan add ons

Once you are able to call above numbers we will update you through SMARTY website or dashboard

[MSF]

@Bumblebear I don't think that Eurovision voting will be on any of that type of number.

As far as I could see, sms votes are on a short code and calls are on a non-standard number - perhaps Irish?

[Bumblebear]

Hi @MSF 

You can't vote by SMS from the UK.  And the landline number is 0901 52252 + country number

[JoeFitz]

Shocking that we still can’t (after a year) text these 15p sms numbers.       I just don’t see what the issue is here. 

[JJP2RidesAgain]

Smarty haven’t provisioned it, that’s the issue.

Take it up with Smarty directly - This community forum is populated by Smarty customers, who do not work for Smarty, so we have no input in to their decisions. 

[Supersonic-2005]

Yeah i couldn't vote this year either, they are not updates on why SMARTY numbers cannot call and vote and no updates about when they are going to fix this issue. It's sad that we have to switch to other networks, feels like they are pushing us to competitors.

[MSF]

@Supersonic-2005  They have never offered short code text service and also never suggested when they will do that.

Presumably they are prepared to stand the loss of those customers who find it an important feature.

[Supersonic-2005]

Yeah true, but we really have to flag it here. It's something that is widely available even in the most affordable networks like VOXI.

Customers will not leave Smarty because of that but it's certainly something that is missing from Smarty and they would need to reconsider.

[MSF]

@Supersonic-2005  I understand what you say, but they have not chosen to support the system thus far so I'm not sure why they would choose to change. I assume that there is some cost to them that stops them from going ahead.

[JJP2RidesAgain]

Flagging it here won’t do much if anything though - As this is the Smarty community forum, we are customers just like you. 

This is something you need to flag with Smarty via webchat, which is available from 08.00 - 20.00 each day.