European Cover.

[Dominic_1770810]

I recently had a weekend in France and Belgium.  Ypres and Brugge.  In both locations I had little or no 3G and no 4G at all.   My phone is set correctly.
my family using virgin had total coverage.   Is this a common issue ?  

[Rebekah_150]

Hey Dominic

We unfortunately can not guarantee coverage in a particular location. Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service. 

[KEITHDA_1538816]

Thanks Rebekah but it does seem to be difficult to connect to some mobile service suppliers in the exact location that those using local SIM cards are finding easy.

I tend to select the 2G services and that can often be accepted when 4G is declined. It then can happen that the rG service suddenly becomes available.

It seems a very hap hazzard way that services are shared.

Are there actually any rules that providers agree to?

[Rebekah_150]

Hey KEITHDA,

we would recommend changing your APN setting manually if you are having issues https://bit.ly/3Itd91x to make sure the settings are correct but the quality of your signal will depend on your location and signal can quality vary  

[Dominic_1770810]

Thank you these replies.   I was in a group of 10 people.  Ypres and Brugge are 50/60mile apart and I was the only person having issues.  I ended up asking for hotspot from others.   I just wondered if there is an issue?