Forum Discussion

Dominic_1770810's avatar
Dominic_1770810
SMARTY Maverick
07-01-2023

European Cover.

I recently had a weekend in France and Belgium.  Ypres and Brugge.  In both locations I had little or no 3G and no 4G at all.   My phone is set correctly. my family using virgin had total coverage. ...
Rebekah_150's avatar
Rebekah_150
Team SMARTY
07-01-2023

Hey Dominic

We unfortunately can not guarantee coverage in a particular location. Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service. 

KEITHDA_1538816's avatar
KEITHDA_1538816
SMARTY Pioneer
07-01-2023

Thanks Rebekah but it does seem to be difficult to connect to some mobile service suppliers in the exact location that those using local SIM cards are finding easy.

I tend to select the 2G services and that can often be accepted when 4G is declined. It then can happen that the rG service suddenly becomes available.

It seems a very hap hazzard way that services are shared.

Are there actually any rules that providers agree to?

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    07-01-2023

    Hey KEITHDA,

    we would recommend changing your APN setting manually if you are having issues https://bit.ly/3Itd91x to make sure the settings are correct but the quality of your signal will depend on your location and signal can quality vary