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โ17-06-2023
11:57 AM
- last edited on
โ14-07-2023
13:36 PM
by
YulianK
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โ17-06-2023 12:42 PM - edited โ17-06-2023 12:43 PM
You need to change your phone's APN to 'mob.asm.net'
https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919
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โ17-06-2023 12:42 PM - edited โ17-06-2023 12:43 PM
You need to change your phone's APN to 'mob.asm.net'
https://community.smarty.co.uk/t5/faq/setting-up-your-ios-device-to-work-abroad/ta-p/7918
https://community.smarty.co.uk/t5/faq/setting-up-your-android-device-to-work-abroad/ta-p/7919
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โ20-06-2023 22:40 PM
I set my phone up like this in Northern France but I could call the UK or have any network access. I am shortly off to Corfu.
Is there a way of checking you have everything correct - i'm fairly confident I did- before you travel?
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โ20-06-2023 22:59 PM
You would just have to check your settings.
Are you sure you had network coverage in northern France ?
In situations like you describe, its worth using manual network selection, rather than accepting the automatic network selection offerred by your phone.
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โ10-02-2024 19:16 PM
I have done this but my phone is still not working at all. I am in France. What else can I do please?
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โ11-02-2024 09:59 AM
@JoannaP_2527877 Have you checked each of the networks that your phone discovers? You definitely changed the APN setting to mob.asm.net ?
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โ12-02-2024 12:27 PM
Hi, thanks for responding. yes I have done both of those things and still have no reception at all. I cant even use the phone.
Is there anything else I can try?
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โ12-02-2024 15:23 PM
@JoannaP_2527877 Can you try the sim in another phone to see if anything is different? Cannot really think of anything else at the moment.
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โ17-06-2023 13:56 PM
@AlanRou_1462104 Whereabouts in the EU? I ask just in case you are near a border with a non EU country and picking up a signal from a network in that country.
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