Forum Discussion
EU roaming not working in Germany and Spain
I’ve been on to Germany and Spain with my Smarty SIM and made all the changes requested on the website to get roaming but it didn’t work. In Germany (I was in Hamburg) I spent some time on the online...
Hi TamsinD_1235848 I'm not sure what would have caused this - the team on chat are the best to look at this, one thing you do need to do is change the settings on your device here Roaming Setup this is a one time thing on your device and does not need changed back.
Thanks. I have messaged the chat again to check my settings. They advised they were correct but told me to reset all network settings, then reput in the roaming settings. They have advised they cannot help further unless I am in an EU country (I’m in the UK at the moment), which is completely understandable. I am in Spain at the end of this month, so will see if it works then.. Thanks for everyone’s help here.
