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Discounts not available to existing customers

Patrick_1231421
SMARTY Rookie
SMARTY Rookie

I see there is a new offer available - 5 GB for £5 a month, instead of the usual £6.  However when I go to my dashboard, the price reverts to £6 a month.  So, the offer is not available to me as an existing customer.  That doesn't seem fair, and disappointing to me that Smarty are doing that.  Why can I not get that offer?

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Patrick_1231421  If you have a web chat with Smarty Support I imagine that you will get the offer - others who have reported this issue in the past have normally had success.

Natalie_2037612
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey Patrick,

Our webchat team will be more than happy to move you to this plan 😀👍 You can reach them here : https://smarty.co.uk/contact - Natalie