25-09-2023 16:05 PM
I need a smarty contact number I want to call you as soon as possible
Solved! Go to Solution.
25-09-2023 17:29 PM
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
22-11-2024 10:56 AM
Hey LynnCar_2446161
As a digital first network we do not have an customer servicer call centre but here are all the ways to get in touch https://smarty.co.uk/contact.
03-05-2024 17:26 PM
Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.
03-05-2024 17:33 PM - edited 03-05-2024 17:33 PM
Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'.
#LessSMARTY, #MoreMalarkey, @JeetenC_2689690.
24-05-2024 16:05 PM
I just don't know what to do
24-05-2024 18:48 PM
That isn’t at all helpful to be honest, posting “I just don’t know what to do”…
As members of this community forum are not, to the best of my knowledge, psychic, you will have to be more effusive about any issue that you want help with.
25-05-2024 10:15 AM
@GarethT_2730825 I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.
13-10-2024 12:53 PM
Why don't I have service outside my flat N195ts
13-10-2024 13:21 PM
@Patrick_2828759 We are members like you and so do not know the specific answer. however, if you do a Network Status check, it suggests that your local mast is often congested. This may in turn be linked to recent turn off of 3G signal.
Also, are you sure that your phone is compatible now?
19-03-2024 09:38 AM
Arrived in dSpain badly disabled have data and texts but can't make calls need urgent help have neurological condition hard to type
06-04-2024 17:19 PM
Number
07-04-2024 10:13 AM
@Gurveer_2425954 What number would you like?"
27-11-2024 13:36 PM
I have activated my sim but i didnt give my pac number i want to keep my number what do i do?
27-11-2024 15:09 PM
@MuniraA_1414465 You can do that within your Account Dashboard. It gives you the chance to put in the PAC from previous network: https://smarty.co.uk/dashboard/settings/phone-number
30-11-2024 11:16 AM
'Digital first' is smarty's way of saying we only care about your cash, we don't care about humans. Smarty is owned by CK Hutchison Holdings Limited, based in Hong Kong, and who also own UK Power Networks, Northern Gas Networks, Northumbrian Water Group, Park 'N Fly Airport Parking and Wales & West Utilities. The company made around £3 billion profit in 2023.
30-11-2024 18:46 PM
@KT101 I'm not really sure what point you are making here.
Smarty offer a product - a no-frills product - at a reasonable price. If you want that product, you need to accept that there is no customer service agent at the end of a phone line because that costs more to provide.
Pretty much all companies are owned by owners who are in it to make money - it's called business.
I don't believe that they set themselves to be an altruistic organisation. for that, you may want to look at Charities and I don't see any running mobile networks.
Are you suggesting that companies such as EE or Vodafone run for the greater good of mankind?
30-11-2024 19:45 PM
@MSF I'm old enough to remember the first generation of cellular networks in this country, where you would pay a £35 connection fee plus £15-£20 a month, and that monthly fee included nothing - outgoing calls were extra.
These days you can get pretty much unlimited everything for about the same price (in fact for considerably less when you take inflation into account) from a provider like Smarty, and still some folks aren't satisfied 🤦🏻♂️
01-12-2024 10:22 AM
@SmartyTrousers You may think that......but I couldn't POSSIBLY comment!