Change of bank card

[Michael_1191450]

I have changed bank card but it defaults to old one on auto renew. Ive tried all the usual instructions but nothing works, shame to have to change provider because it wont let me pay, ive never come accross this before, really easy to change bank cards on amazon and other accounts but not smarty

[MSF]

@Michael_1191450 If you are struggling, then have a web chat with smarty Support team as they can access your account and check for any issues.

[Rebekah_150]

Hey  Michael_1191450

If you turn off auto-renew temporarily, you will be given an option to forget any saved payment methods. you can then enter your preferred payment method, here is a guide to help https://help.smarty.co.uk/en/articles/952717-updating-your-payment-method