Change my number

[Ajay2310]

Hiya I've been on smarty for almost year and ABIT I have someone harrasing me I do have the police involved I just want to change my number and I don't wanna loose the deal can anyone help with this. I've tried to go on smarty support but nothing coming up I would like to talk to someone if that's possible.

I actually love being on smarty ! If it's possible.

I just want this person not to have my number anymore so it's all changed so they cannot contact me every again I've tried blocking them but that's isn't working calling me on witheld number.

Thank you for reading my post hope everyone having a lovely day !

[MSF · Accepted solution]

@Ajay2310  You will definitely need to web chat with smarty Support in the first place as only they can arrange a number change for you.

Explain the problem carefully and then I'm sure they can help. If you have a Police crime number, that would be even better, but they will do it without that I'm sure.

[MSF · Accepted solution]

@Ajay2310  You will definitely need to web chat with smarty Support in the first place as only they can arrange a number change for you.

Explain the problem carefully and then I'm sure they can help. If you have a Police crime number, that would be even better, but they will do it without that I'm sure.

[Ajay2310]

Hiya your soo right they sorted it out for me no stress it just gotta take awhile but idc atleast he can't contact me anymore 

[JodieC]

Hi @Ajay2310 

I'm glad to hear this! SMARTY wish you the best and is here if you need any additional support from us!

Have a great day!

- Jodie 

[JodieC · Accepted solution]

Hi @Ajay2310 

Thank you for reaching out to our SMARTY community forum!

I am sorry to hear about the circumstances, SMARTY will be happy to accommodate you in changing your number. 

Good news is, your plan won't change, we will simply provide you with a new randomised number and everything else remains the same!

Please contact our support team and we can arrange the number change for you:

https://smarty.co.uk/contact

- Jodie

[Ajay2310]

Hiya Jodie,

I've contacted with them sorted me right out given me a new number thank you so much for your help and also the other one who mention in the post. 

I don't know how long it will take but it's probably take awhile as I can't call my WiFi so hopefully