Forum Discussion
Solved
Cancell order
I need to cancel the new order and plan I ordered by mistake
You will need to contact Smarty via webchat, as this is the Smarty community forum, populated by Smarty customers, so of course we don’t have acres to other customer’s accounts and orders.
Scroll down towards the bottom of this webpage :
i need to cancel my sim order
Andleeb_3127612 You cannot do that here because we are Community Forum members and not Smarty staff.
If it is just a sim that you ordered - no money paid - then simply do not try to activate it.
If you have paid money but changed your mind, a web chat with Smarty Support will allow you to get a refund within 14 days.
How do I get access to the web chat, it is difficult
