Calls cut off after a few seconds.

[MelvynG_2426798]

For over a week now I have been unable to receive calls during working hours but then in the evening calls are normal. The signal indicator on my One Plus phone shows no bars from approximately 09:00 to 17:00 and then 1-2 bars in the evening. All my neighbours and visitors to my house complain about the loss of signal in the BB48NF area. Important medical calls are being missed from the hospital and carers. The network status checker says "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.
We're sorry for any disruption this may cause and will add any further updates here". What is the issue and how long will "fixing" take?

[MSF]

@MelvynG_2426798  As you are posting on the Community forum, we do not have that type of information.

You may get more from a Smarty Support web chat.

[MelvynG_2426798]

Whilst O2, EE and 3 customers are receiving refunds for the loss of signal in our area, I get "we do not have that type of information". Come on Smarty, surely you can assist a customer better than that? I know you are a "no frills" outfit but no signal for 2 weeks with no explanation or compensation is rubbish.

[MSF]

@MelvynG_2426798  To make this a bit clearer........We do NOT work for Smarty but are forum members like you.